Privacy Policy

Introduction

This Privacy Policy outlines how we collect, store, utilize, share and protect your personal information when you browse our website, register an account, place orders or communicate with our customer support team. This policy complies with major data protection regulations including the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act, Colorado Privacy Act and GDPR for users residing in the European Economic Area. By accessing and using this website, you acknowledge that you fully understand and agree to all terms within this Privacy Policy.

Information We Collect

We gather two main categories of information from website visitors and customers.
  1. Personal Identifiable Information (voluntarily provided by you)
  • Full name, shipping address, email address and contact phone number for order delivery and after-sales service.
  • Payment details including credit card or digital payment account information. All payment data is processed through encrypted third-party payment gateways, and we do not permanently store complete payment credentials on our servers.
  • Order records, product browsing history, skincare preference feedback and return application forms submitted to support teams.
  • Account login credentials if you create a registered account on our site.
  1. Non-Personal Automatically Collected Information
  • Device information such as device model, operating system, browser type, IP address and screen resolution.
  • Website activity data including page visiting time, clicked links, search keywords and session duration, collected via cookies, pixel tags and web beacons.
  • Anonymous traffic statistics to analyze website performance and optimize product display layout.

How We Use Your Information

All collected data will only be used for legitimate business purposes and will never be misused without your explicit consent.
  • Process orders, arrange shipment, send tracking updates and handle return & refund requests within our stated service cycles.
  • Verify user identity, prevent fraudulent orders and secure payment transactions.
  • Respond to customer inquiries, resolve product or logistics issues and provide professional skincare consultation support.
  • Optimize website functions, adjust product recommendations and improve overall shopping experience based on browsing behavior data.
  • Send optional promotional emails about new product launches, limited offers and skincare tips. You can unsubscribe from marketing communications at any time via the link attached in each email.
  • Comply with legal requirements, respond to official legal requests and protect our legitimate business rights in disputes.

Data Sharing & Disclosure

We will never sell, rent or trade your complete personal information to unrelated third parties for commercial gains. Your data may only be shared with trusted service providers strictly required to fulfill order and service obligations, including:
  • Authorized payment processors to complete secure fund transactions.
  • Global logistics and shipping partners responsible for delivering your packages worldwide.
  • Cloud server and website technical maintenance vendors who store website data under strict data confidentiality agreements.
  • Legal institutions, law enforcement agencies or court authorities when we receive valid official legal notifications.

    Third-party service providers are bound by data protection contracts and prohibited from using your personal data for independent marketing purposes. We take reasonable steps to ensure all partners maintain equivalent data security standards.

Cookies & Tracking Technologies

Our website uses cookies to distinguish unique visitors, remember your shopping cart contents and record browsing preferences. You can adjust cookie acceptance settings through your browser control panel to block or delete cookies at any time. Disabling cookies may lead to partial website functions being unavailable, such as saving cart items or auto-filling shipping information. We do not deploy tracking tools to collect sensitive personal data without your clear notice.

Data Security Protection

We implement multi-layer technical and administrative security measures to safeguard your personal data against unauthorized access, leakage, alteration or loss. All data transmission between your device and our servers uses SSL encryption technology. Internal staff can only access customer information when required to complete order processing or support work, with access records logged for audit review. However, no online data transmission system can guarantee absolute zero risk of information leakage, and you shall take proper care to protect your account login details independently.

Data Retention Period

We retain your personal information only as long as necessary to complete the purposes for which data was collected:
  • Order and shipping records will be stored for at least seven years to comply with tax and commercial record-keeping laws.
  • Marketing contact information will be reserved until you submit an unsubscribe request.
  • Anonymous browsing statistical data will be automatically cleared after a fixed analysis cycle.

    After the retention period expires, your personal identifiable information will be permanently anonymized or securely deleted from our storage systems.

User Privacy Rights

Depending on your residential region, you hold the following legal rights related to personal data:
  1. Right to access: Request a copy of all personal information we have stored about you.
  2. Right to correction: Update inaccurate or incomplete shipping, contact and order information.
  3. Right to deletion: Submit requests to erase your personal data when data is no longer needed for service fulfillment.
  4. Right to opt out: Stop receiving marketing emails and limit cross-site targeted tracking. California residents may submit requests to restrict the sharing of personal information via our dedicated support channel.
  5. Right to data portability: Obtain your order and preference data in a readable standard electronic format.

    To exercise any above rights, submit a request through our customer support channel with valid order identity verification information. We will respond to valid privacy requests within 10 business days.

Children’s Privacy

Our website and skincare products are designed exclusively for adult users aged 18 and above. We do not intentionally collect personal information from minors under 18 years old. If we become aware that personal data belonging to a minor has been submitted without parental consent, we will immediately delete all related information from our database.

Third-Party Website Links

Our website may contain hyperlinks redirecting to external partner sites or social media platforms. This Privacy Policy only applies to data collected on our official website. We have no control over the data collection rules of third-party websites, and you shall review their independent privacy statements before submitting personal information on external platforms.

Policy Updates

We reserve the right to revise this Privacy Policy periodically to adapt to updated data protection laws or business service adjustments. All revised terms will be published directly on this page. Continued website browsing and order placement after policy updates take effect represents your acceptance of the revised privacy rules.

Contact For Privacy Inquiries

If you have questions, concerns or formal requests regarding this Privacy Policy or how your personal data is processed, reach out to our customer support team via the website support channel for further assistance.